TERMS AND CONDITIONS

1. Acceptance of Terms
By accessing and using www.williamsurology.co.nz (the "Website"), you agree to be bound by these Terms and Conditions. This Website is owned and operated by Dr. Andrew Williams.

2. No Medical Advice
The content provided on this Website, including text, graphics, and general medical information, is for educational and informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of Dr. Andrew Williams or another qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this Website.

3. No Doctor-Patient Relationship
Use of this Website, including the use of the "Appointment Request" form, does not create a doctor-patient relationship between you and Dr. Andrew Williams. A doctor-patient relationship is only established after a formal consultation and clinical intake process has been completed.

4. Appointment Requests
The booking request form on this Website is for administrative convenience only. Submitting a request does not guarantee an appointment. Our staff will contact you to confirm availability. If you are experiencing a medical emergency, do not use this Website. Call 111 immediately or go to your nearest emergency department.

5. Intellectual Property
The content on this Website is owned by or licensed to Dr. Andrew Williams. You may view and print content for personal, non-commercial use only. Any other use, including reproduction or modification, without express written consent is prohibited.

6. Limitation of Liability
To the extent permitted by New Zealand law, Dr. Andrew Williams will not be liable for any damage or loss resulting from your use of, or inability to use, this Website or the information contained herein.

7. External Links
This Website may contain links to third-party websites (e.g., health resource sites). These are provided for convenience only. We do not endorse or take responsibility for the content or privacy practices of these external sites.

8. Governing Law
These terms are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.

PRIVACY POLICY

1. Our Commitment to Privacy
Dr. Andrew Williams is committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information in accordance with the New Zealand Privacy Act 2020 and the Health Information Privacy Code 2020.

2. Information We Collect
Through the Website, we may collect personal information that you voluntarily provide to us, including:

  • Name and contact information (email address, phone number).

  • Date of birth (to ensure correct identification).

  • The nature of your inquiry or reason for requesting an appointment.

  • Referral details (if applicable).

3. How We Use Your Information
We collect this information solely for the purpose of:

  • Processing your request for a medical consultation.

  • Communicating with you regarding your appointment.

  • Administrative tasks related to your potential care.

4. Data Security
We take all reasonable steps to ensure that your personal information is stored securely. Although no website is 100% secure, we use industry-standard encryption and security protocols to protect the data submitted via our booking form. Access to your information is restricted to Dr. Andrew Williams and authorised administrative staff.

5. Disclosure of Information
We do not sell, rent, or trade your personal information. We will only share your information with third parties if:

  • It is necessary to facilitate your medical care (e.g., with your GP or a diagnostic laboratory).

  • We are required to do so by New Zealand law.

6. Important Note on Sensitive Medical Information
The contact form on this Website is intended for general inquiries and booking requests only. Please do not send highly sensitive clinical notes or detailed private medical history via this web form. More comprehensive medical information will be collected during your formal consultation in a clinical environment.

7. Cookies and Analytics
This Website may use cookies to improve your browsing experience and to collect anonymous traffic data (via tools like Google Analytics). This data does not identify you personally. You can disable cookies in your browser settings if you prefer.

8. Your Rights
You have the right to request access to any personal information we hold about you and to ask for it to be corrected if you believe it is inaccurate. To make a request, please contact us via the details provided on the Website.

9. Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.

Contact Us
If you have any questions regarding this Privacy Policy, please contact:
Dr. Andrew Williams
www.williamsurology.co.nz